Patient Portal

Valley Care Clinic’s Patient Portal gives you more access to patient services. This 24-hour online tool features several functions that would normally require over-the-phone assistance. Now, you have the option of avoiding long phone calls and hold messages. The Patient Portal lets you interact with the Valley Care Clinics and McAllen Heart Clinics when it’s convenient for you.

Patient PortalBy signing up for the Patient Portal, you can manage certain patient services online:

  • Schedule appointments
  • Refill prescriptions
  • View your medical history and lab results
  • Update your contact information
  • Securely send and receive messages from your physician
  • Access a knowledgebase of general health information

The Patient Portal is powered by IQHealth and safeguarded by Cerner. This service helps keep your personal identity and medical information protected behind a layer of online security.

How to Sign Up

  • Mention the Patient Portal as you check-in for your appointment.
  • Give your email address to the office administrator.
  • Within three business days after your appointment, you will receive an email from IQHealth containing an invitation.
  • Accept the invitation to join the Patient Portal.
  • Follow the remaining instructions that appear.

Frequently Asked Questions

After I send a message through the Patient Portal, how soon will I receive a response?
Expect to receive a response from our office within one business day

Where can I find my Username and Password?
If you’ve lost your username or password, call Cerner Customer Service at 877-621-8014 for assistance.

I can’t log in with my Username, Password or Security Questions. How do I fix that?
Your login credentials (username, password and security questions) are case sensitive. Make sure the Caps Lock is off and try again. If you still run into problems, please call Cerner Customer Service at 877-621-8014.

Can I unlock my account?
A series of 3 unsuccessful password attempts will lock your account. After 30 minutes, your account will unlock automatically.

How do I update my email address within Patient Portal?
Log into your account and update your personal information. If you cannot find the area to update your email address, call Cerner Customer Service at 877-621-8014. They can walk you through editing your contact information.

I received a message that says, “Invalid Security Code or Email Address.” How can I fix this?
Call Cerner Customer Service at 877-621-8014 for assistance.

For all other questions, please call Cerner Customer Service at 877-621-8014.

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Valley Care Clinics is owned and operated by a subsidiary of Universal Health Services, Inc.(UHS), a King of Prussia, PA-based company, that is one of the largest healthcare management companies in the nation.    

Valley Care Clinics
1400 W. Trenton
Edinburg, TX  78539
956-388-2007

PRIVACY POLICY / HIPAA STATEMENT
© 2017 Valley Care Clinics. All rights reserved.

Note:The information on this Web site is provided as general health guidelines and may not be applicable to your particular health condition. Your individual health status and any required medical treatments can only be properly addressed by a professional healthcare provider of your choice. Remember: There is no adequate substitution for a personal consultation with your physician. Neither Valley Care Clinics, or any of their affiliates, nor any contributors shall have any liability for the content or any errors or omissions in the information provided by this Web site.     

The information, content and artwork provided by this Web site is intended for non-commercial use by the reader. The reader is permitted to make one copy of the information displayed for his/her own non-commercial use. The making of additional copies is prohibited.

Valley Care Clinics are owned and operated by a subsidiary of Universal Health Services, Inc., and neither entity, nor any of UHS’s subsidiaries and other related companies, is part of, or in any way connected to ValleyCare Health System, ValleyCare Medical Center, or Valley Memorial Hospital of California. For those facilities, visit www.valleycare.com.